As I'm about to walk in, someone walks out. It's a young guy in a grey sweatshirt. He looks to be about 17 years old. He's holding a winter hat in his hand. It's a Celtics hat with a big pom pom on top and it isn't in a plastic bag. He sort of runs by me looking as if he was trying to get out of there quickly. My internal scumbag detector began to go off and just to be safe I popped my head into the door and asked, "Hey, did you just sell a green Celtics hat with the pom pom on top just now?"
Of course the answer was no. So the kid had stolen it and was still in my sites walking away.
Now when you work in retail inevitably someone is going to try to steal something and it is incredibly important that you and the people who work for you know how to deal with the situation when it happens.
There are many many pro's out there who do nothing but steal and just like you may be excellent at cooking Shepherd's Pie or making the perfect Martini, these people are just as good as stealing things. You really wouldn't believe it. Here's a few examples of things I've had to deal with over the years:
- Woman puts large shopping bag on ground and begins nonchalantly dropping merchandise into it with one hand while trying things on with another hand.
- Man walks up puts on a baseball cap then takes another baseball hat and asks the price. Once he hears the price he attempts to put back hat number two and leave wearing hat number one.
- Woman comes up with two small young kids asks a bunch of prices then continues to shop. The kids are hanging out by me. She loads a bag full of merchandise then leaves without the kids. I ask kids where their mom is and they say she is outside and leave. I then notice missing things and chase her down.
- One guy runs up and steals one thing. Employee chases after him while another guy comes up and takes 10 things. They get away.
- A man in a magicians cape tries to hypnotise me into giving him a 4 wheel swivel luggage set for free.
Obviously you can't assault anyone. That would be ILLEGAL. Nine times out of ten I ask for the thing back and they say something like, "OH I was just looking for you! How much is this anyway?" Sometimes they act like they have no idea how the stolen merchandise ended up on them. Like an evil sticky fingered fairy keeps putting things in their pockets and it isn't them at all. But usually they just give it back and act like,